<%NUMBERING1%>.<%NUMBERING2%>.<%NUMBERING3%> PRTG Manual: System Administration—Administrative Tools
To open system administration, select Setup | System Administration from the main menu. Click on the tabs to change the different settings.
System Administration Bar
You can define the following aspects of your PRTG system setup:
With the administrative tools you can start system specific processes for debugging purposes. Use them if our technical support advises you to do so. You can start the respective processes by clicking the Go! button on the right.
If you use PRTG on premises and open the system administration page from another administration page, PRTG will ask you to enter your credentials again for security reasons if 15 minutes (900 seconds) have passed since your last credential-based login. A dialog box will appear. Enter your Login Name and Password for PRTG in the corresponding fields and confirm to continue.
System Administrative Tools
Core Administrative Tools
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Create Configuration Snapshot
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Create a snapshot of your PRTG configuration. This action can take up to 100 seconds. Once finished, you will find a ZIP file that contains a *.dat file in the Configuration Auto-Backups subfolder of your PRTG data directory. If you run a PRTG cluster, this action is executed on the cluster node you are currently logged in to. The ZIP file follows the name pattern PRTG Configuration (Snapshot YYYY-MM-DD HH-MM-SS).zip.
This option is not available in PRTG in the cloud.
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Write Core Status File
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Create status files of your PRTG core server. You will find the two text files in the Logs (System) sub folder of your PRTG data directory. If you run a PRTG cluster, this action is executed on the cluster node you are currently logged in to. The files are named Core Status.txt and Core Memory.txt. They are overwritten each time you click this button.
This option is not available in PRTG in the cloud.
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Clear Caches
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PRTG caches tiles for Geo Maps and user data for Active Directory Integration. Use this button to delete the cache if you encounter broken Geo Maps tiles, or if you changed a user's password in the Active Directory.
This option is not available in PRTG in the cloud.
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Load Lookups
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\lookups\custom
This option is not available in PRTG in the cloud.
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Recalculate PRTG Graph Data Cache
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PRTG constantly writes monitoring data to disk and keeps the graphs for your graph tabs in memory. If PRTG is ended unexpectedly, the graph cache may get corrupted. In this case, graphs may be shown empty or show wrong data.
If you experience graph display problems, a graph recalculation will fix the problem. Click Go! to delete the data cache file and recalculate it automatically.
If you apply recalculation, PRTG needs to restart the core server. Because of this, all users of the PRTG web interface, of the Enterprise Console, or of Smartphone Apps will be disconnected. After clicking the Go! button, a dialog window will appear which asks you to confirm the required core server restart. Click OK to trigger the restart and follow the instructions on the screen.
Directly after this action your graphs will be empty. They will be re-filled successively while recalculation in the background progresses. Until recalculation is finished, performance of the PRTG web interface may be affected due to high disk I/O activity.
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Restart Core Server
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Restart the PRTG core server service manually. Click the Go! button for this purpose.
If you restart the core server, all users of the PRTG web interface, of the Enterprise Console, or of Smartphone Apps will be disconnected. After clicking the Go! button, a dialog window will appear which asks you to confirm the required core server restart. Click OK to trigger the restart and follow the instructions on the screen.
If you want to schedule an automatic restart of Windows services for both core server and probe service, you can do this in the corresponding Probe Settings.
This option is not available in PRTG in the cloud.
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Probe Administrative Tools
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Write Probe Status Files
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Create status files of your PRTG probes. PRTG writes status files for the local probe running on the PRTG core server (if you run a PRTG cluster, on the cluster node you are currently logged in to) as well as for all remote probes configured (if any).
On the respective systems, you will find four text files in the Logs (System) sub folder of the PRTG data directories. The files follow the name pattern Probe Memory XX.txt, ProbeState XX.txt, ProbeState AXX.txt, and ProbeState BXX.txt. They are overwritten each time you click this button.
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Restart All Probes
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Restart all PRTG probes as well as the local probe Windows service. If there are any remote probes configured, the probe Windows services on the respective remote systems will be restarted as well. To restart single probes only, please see below.
Disconnected probes cannot be restarted here. Please use the PRTG Administration Tool on the probe system to start a disconnected probe.
If you run a PRTG cluster, this action is executed on the cluster node you are currently logged in to. In this case, remote probes are only restarted if you are logged in to the primary master node. The cluster probe Windows service of failover nodes is not restarted if you execute this action on the master node. If you want to restart the cluster probe Windows service of a failover node, please log in to this failover node's web interface and click the Go! button there.
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Probe [#Number] "[Name]"
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This section shows information about the connection status. If the probe is currently connected, the field shows the source IP address and port number used by the probe. For the Local Probe, the IP will always be 127.0.0.1. You will also see information about the date when the last data packet was received from the probe.
If you want to restart a single probe, click the corresponding Restart Probe button. Entries for every single probe are following.
Disconnected probes cannot be restarted here. Please use the PRTG Administration Tool on the probe system to start a disconnected probe.
This option is not available for cloud probes in PRTG in the cloud.
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Others
There are some settings that you must make in the PRTG Administration Tool, available as native Windows application. For more details, please see the sections:
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